Identity verification
Identity verification confirms who you are, as a person or on behalf of an organisation. You need it before you can get a token verified, and it puts a verified mark next to your account name.
You don't need it to sign in, launch a token or invest.
What it gives you
- Verifying tokens you launch. See Token verification.
- The verified mark next to your account name.
Apply
- In the app, open Settings › Identity verification, or go straight to identity verification.
- Choose who you're verifying:
- Individual: you're verifying your own identity.
- Organization: you represent a company or other legal entity.
- Choose your Country of residence. The questions and documents asked for depend on it.
- Answer each step and upload the documents asked for, such as a passport, national identity card, driving licence or residence permit. Select Save and continue after each step; your progress is kept if you stop.
- Select Review answers, check everything, and select Send for review.
For an organisation, you'll also give its legal name, registration number and country of registration.
After you apply
| What you see | What it means | What to do |
|---|---|---|
| We have your application | Our compliance team is reviewing it. | Nothing. We'll email you when there's a decision. |
| We need something changed | Something needs adjusting before we can approve it. | Open it, fix the items listed and send it again. |
| We could not verify you | The application wasn't approved. | Read the reason, then apply again or contact support. |
| You are verified | Your identity is confirmed. | Nothing. Your details show Verified on and Valid until dates. |
How long it lasts
Verification is valid until the date shown under Valid until. As that date gets close, the app shows how many days are left.
If it expires or is withdrawn:
- You can't start or submit a token verification until you verify again. Select Verify again to start.
- Tokens you've already verified keep their verified badge.
Your data
After you're verified, the app shows your verified details with only the last digits of your document number.